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Many of the goods available for sale on this site can be exempt from VAT if they are for the personal use of an individual with a disability or being purchased for a registered charity. Items that can be exempt from VAT are shown on this site exclusive of VAT, while items that can not be exempt from VAT are shown inclusive of VAT.

When an item or items are initially added to your basket, the price of the item will always include VAT. When you enter the checkout procedure you will be able to claim VAT exemption and your basket will be updated to reflect this. Please note VAT is always charged on the courier delivery charge.

If you are purchasing the goods for the personal use of an individual with a disability, the goods being purchased must be specifically designed to aid your disability. The goods must also be for personal use and the person must be chronically sick or disabled.

For charity purchases, the goods must be being purchased for the domestic or personal use of a disabled person.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult notice 701/7 VAT Relief for disabled people or contact the National Advice Service on 0845 010 9000 before claiming VAT exemption.

Warning: Section 39.2 of the VAT Act 1994 provides for severe penalties for anyone who makes use of a document which they know to be false for the purposes of obtaining VAT relief.

If you have any questions about VAT exemption, please do not hesitate to contact us.