Delivery charges are based on the size and weight of the items being ordered. The delivery charge is automatically calculated as items are added to the order and is shown at the bottom of the basket.
Delivery Costs & Times
The majority of items are sent by next working day courier. Smaller items are charged at £9.50 including VAT whilst larger items are charged at £12.95 including VAT. Deliveries are made between 8am and 6pm, Monday to Friday. Please Note: VAT has to be charged on the courier delivery charge even if the rest of your order is exempt.
Large and heavy items - for example (please note this is not a full list) Rise Recliners, Walking Frames, Walking Trolleys, Scooters - will attract additional delivery charges. The actual delivery charge will depend on the size, weight and volume of the item being ordered and will be shown in the basket when such an item is added. For lower value, large items we use Royal Mail Parcel Post which is a 3-5 day service and is charged at £20.00. If you require the goods more urgently, please contact us and we will be happy to provide a quote for next working day courier delivery.
Please Note: The accurate total delivery charge will always be shown in the basket as items are added to your order.
All courier deliveries will require a signature upon delivery.
Please Note: We currently only deliver to the United Kingdom mainland.
If the item is in stock it will be despatched within 1-2 working days. If the product is not in stock we are usually able to deliver within 14 days. If the item will take longer than this we will contact you and advise of the estimated delivery time. Larger and custom built items take longer to deliver (in some cases 8-12 weeks). We will contact you to let you know the delivery time for any product ordered.
If you order items with different availabilities, we will normally make one delivery once all the items have arrived into stock. Very occasionally, we may choose to deliver the items as they become available rather than wait until all the items have arrived into stock. The delivery charge you pay will not change if we choose to part despatch your order.
All deliveries should be examined carefully as soon as they arrive. Any damages or shortages should be reported immediately on 0114 272 3729.